When you start your own business, times will be tough. There will be a lot going on. You will be developing the connections that you need to take your business onward and upward and you will be spending a great deal of your time developing your products or services so that your customers and clients get the best that you can offer. You may need to worry about getting your premises set up fully.
During this uphill struggle, you may be quite light on employees. You may be building your business from the ground up. In some cases, you may actually be the only person who is working for your company. When you are low on employee numbers, you will need to work hard and fast in order to build up a successful business and you will find that time is not something you will have a vast amount of.
When the phones start ringing, it could be a good sign. You may have customers and clients, which in turn means an income. However, if you find that you end up on the phone to customers a lot of the time, you may end up not being able to get much else done.
This is where a telephone answering service will come in very useful for your new startup business.
A telephone answering service is an outsourced business solution that allows your small business start-up to free up valuable time, resources, and money by routing all of your calls through to a specist call answering service.
By using a professional telephone answering service you will save yourself the need to hire an additional employee whose job it would be to answer the phone and to take messages. This virtual receptionist will be based in a professional call center and the services that they will provide will also be used by other companies. This makes the cost of having your calls answered in this way much more cost-effective than if you were to actually employ additional employees to fulfil the role. This is because you will be paying for the service that you use rather than paying for the cost of an entire person’s salary.
At any stage in the life of a business, customer service is of the utmost importance. This is never truer than during the formative period when a company has been formed and is starting to trade.
Customers bring money to your business and they are the primary reason for its existence. Without customers, your business would cease to exist. So it is therefore vital that you take care of your customers.
Whether you have ten customers or ten thousand, they all need to be afforded the same level of excellent service. However, while your business is still in its infancy, you may find it to be a challenge to engage with your customers at the required level.
Getting the balance between productivity and customer engagement right will be difficult with the limited resources that you might have as a new business startup. This can lead to you feeling frustrated that you cannot get much done, and this can have a knock-on effect on the quality of service that you are offering.
Using a telephone answering service is a way of ensuring that you are delivering the best customer service possible. You will have access to well-trained customer service agents whose sole purpose is to answer calls to customers. This means that there will be no conflict when it comes to managing their time.
Your business will not develop a negative customer service reputation as a result of having to juggle answering phones with managing your business. With a very real potential to damage the reputation of your business by not delivering consistently high-quality customer service, a telephone answering service is a good way to ensure that you create a positive impression from the start.
Your business development and growth depends on your ability to plough energy and time into it. You may find that your business model needs to be tweaked or adapted as your company starts to get going. Little problems may occur. It is vital that you are able to work on these areas of concern as they appear. Often a small problem now becomes a big problem later on down the line, and it is often easier to change the way that you do things at the start, then when the company is much bigger.
Freeing yourself up from all of the demands that a new business will throw at you is important. It means that you can be a lot more productive. You can ensure that your products or services are being delivered to your customer to the best possible standard. Whether you are a retailer, a construction company, or a law firm, a telephone answering service will allow you to get the best out of your business by letting you put more into it.
The cost of a telephone answering service is relatively small. There are different packages available based on the level of service that you require. The smaller your business demands, the less it will cost. When you compare these small monthly costs to the amount of money that you would need to pay an employee to be on hand to answer all of your calls, you will save yourself a considerable amount of money. This money can be put to great use by channelling it into other useful resources that you can use to build your business.
The beauty of a telephone answering service is that outside of your basic call allowance, you will only pay for the calls that get answered by the virtual receptionist. All of the agents will handle calls for other companies too. That means you will get the most cost-effective solution possible for all of your call handling needs.