These days when you set up a new business you have a range of cloud and technology based services that you can use to not only make your life easier but also to save your new business money. When you have a start up operation any money that you can save in the first few years is extremely important as you reinvest this cash back into the business to help earn more sales.
VOIP stands for voice over IP and may also be referred to as IP telephony or IP phones. What it is in a nutshell is a telephone service that is delivered over your internet line. As can be expected, the quality that you receive from VOIP will depend a lot on the type of internet service that you have so it is far better on cable than it is on a wireless dongle.
The obvious major benefit of implementing a VOIP system are the cost savings that you can achieve. If you shop around for a provider you can generally find plans that will include free national land line calls, potentially free mobile calls, and really cheap international calls. With many of these plans you can save some serious money versus a standard analogue phone plan.
There are some great benefits to be had using VOIP. Firstly, with a lot of business plans you get your own PBX (as opposed to a PABX) which you can program to deliver incoming calls to specific hunt groups and a variety of useful call diversion functions like forwarding through a number of phones until someone picks up.
Another great benefit of IP telephony is that it makes it much easier to conference in other team members, forward calls on to other people in the office, pick up other peoples calls and a whole range of other functions that previously would have only been available with expensive PABX plans.
The technology that is currently available for VOIP has come a long way in the past few years. Previously you would have needed specific IP telephony experience to set up an office PBX and the attached phones. Nowadays if you are reasonably IT literate you can set up a PBX and your first phone in around an hour. Each additional phone is then around 15 minutes to set up.
So, if you are looking at setting up a new business and you are looking for the most efficient ways to operate we would recommend taking a look at IP telephony. Add this to your telephone answering service and your virtual assistant service and you will have a cost efficient, high performance back office set up.