Helping you build a better business.

Having trouble handling all of those incoming inquiries?

The world is changing at a dramatic rate. Marketing is now moving at a rapid rate towards being digital and a significant amount of business is now being done via the internet. Unfortunately, despite everything being online there are still just as many calls calls coming in to businesses and there are many businesses that struggle with their overflow call handling.


Need overflow answering for your business?


Nothing is linear in business. Sometimes you can be searching around for things to do whilst other times you can be absolutely swamped with work. Unfortunately, it doesn't always work that way with staff. Which is why you often need an overflow call handling service.

Generally you would employ the staff that you need for the general operation of your business. During slow periods your staff might be sitting around surfing the internet whilst during busy periods they are worked off their feet and you are looking to get more hands on deck to handle all of the call flow.

What is an overflow call handling service

Overflow calls are basically the calls that your internal staff cannot handle. It may be that you have launched a new product or you may have a huge email marketing campaign going out. If you only have one or two receptionists holding down the fort then any calls that come in while those receptionists are on the phone will potentially be lost or will be sent to an automated message service.

With a telephone answering service you can redirect these calls to a phone number that we have allocated to your account and our trained receptionists will answer the calls in your company name and forward the message on to a designated email address or cell phone (as a text message). This means that you can cover a huge volume of incoming call traffic.

How are the calls forwarded

All pabx systems and pbx systems will provide you with the ability to forward calls if a particular number is engaged. Also, you can forward calls after a specific number of rings, ie, you may allow your internal staff up to 3 rings before you forward your caller on to your external overflow call handler.

Who would be answering my calls

Our receptionists are local US professional telephonists. They have years of experience working with US based businesses to answer their incoming phone calls. Our receptionists are based in Phoenix Arizona and are generally mature experienced workers.

What will they say to my customers

It all depends on what you want them to say. Our sophisticated telephone answering service has been set up to allow for a whole range of options. The majority of our customers have their phones answered with something like "ABC inc how can I help you" however you can make it as detailed as you like. You can also have us act as the gatekeeper for your business and we can forward calls on to specific staff members.

Do I need to sign up for a specific time period

Not at all, if you have a busy period for just 1 month of the year then why not just use us for that one month. If you are busy every Thursday because you have events organised every weekend then why not just use us on a Thursday. We can answer your phones 365 days per year 24/7 so whenever you need a phone number answered we will be there to help you out. We don't believe in locking our customers in to long term contracts. You can stop your service at any time as well as being able to restart at any time. Many of our customers have stayed with us for 3 years or more and the reason they have done so is because we provide them with an exceptional service at a really great price.

Is it a really expensive service?

Not at all, it all depends very much on how much you use our services. If you just need us for a few calls a day or overflow on one or two days per week then it will all depend on the call volume. To make things easier for our customers we have a number of packages that include a set number of calls per month. For example if you signup for our Virtual Receptionist 100 package you will pay a package fee of $135 per month and you will receive 100 included calls. Any calls over the 100 would be charged at $1.85 each. This is really quite affordable for small to medium sized businesses.

How does it all work

When you sign up for a 7 day free trial we will allocate you a telephone number. This phone number can either be a local number or an 800 number. This phone number will be the number that our receptionists actually answer calls from. Once you have your number you will need to tell us what greeting you want us to use when we answer your phones. The greeting can be anything that you want and is not set in stone. You can simply sign in to our admin portal at any time and change your greeting. After this you need to tell us how you want us to deliver the messages to you. Your options are either by email or by text message. Most customers these days opt for the email option as it means that they can get the message on their smart phone regardless of where they are.

It isn't all necessarily about answering the phones. Our system has been custom written by a team of developers with you our customer in mind. If you want us to take messages then that is fine however we can also forward calls through to specific staff members, use a list of phone numbers to find an appropriate person, forward your calls through to your hotel room, your home, your holiday house or wherever else you might be. All of these options can be activated or changed in seconds depending on how you want to run your business. It really does make great business sense to sign up for a telephone answering service with Virtual Headquarters.

What types of businesses use you

We provide services to more than 7,000 customers across the US, the UK and Australia. Our customers vary from one person bands to divisions of 400 people. The types of businesses that use us include attorneys, CPA's, internet marketing companies, real estate professionals, IT professionals plus a whole range of trades people.

How do I get started

It's easy, all you need to do is sign up for a free 7 day trial. You can do this by either filling out our signup form or by contacting one of our friendly customer care representatives on 866-454-3599. Once you are signed up you will be able to test drive our service for 7 days at no cost to you. After the 7 days is up you will have the opportunity to upgrade to a package deal and start handling your overflow calls in a professional manner.

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