Overflow Call Handling Service : Answering Service For Call Overflow

If you own a business, then you know call volume can vary day to day. Some days you and your staff can handle all the calls coming in, but other days the call volume just keeps coming and coming and you find yourself struggling to keep up. When call volume is high and you can't keep up, it's time to consider an overflow answering service. This is a service that will answer your call when you can't, and they'll take messages or transfer calls to the appropriate department or person. This can be a lifesaver on those busy days, and it can help ensure that your customers are always getting the help they need. So if you're struggling to keep up with your call volume, get some quick help from the expert receptionists at Virtual Headquarters.


Need overflow call handling services for your business?

Business is always changing. During slow days your staff may not have enough work whilst during busy peak times, everything is under pressure and there aren’t enough staff to answer that incoming call. That’s when you need to reach out for our overflow call handling services. Don’t risk making your customers unhappy by sending callers to voicemail or asking them to wait and wait and wait on hold.

Call answering services are a great support for your business calls, especially during busy times when you have what we call ‘call overflow’. A telephone call answering service can help take care of your customers' needs when you're unavailable and ensure that every phone call is handled professionally. Having a call answering service as part of your business plan is a smart way to manage your call volume, protect your brand image, and keep your customers happy.

What is a call overflow handling service?

All kinds of American businesses use a call overflow service to ensure that all calls are answered. This can be a lifesaver for businesses that rely on customer call volume to drive sales. Overflow call handling can provide real peace of mind by helping businesses to be always accessible to their customers, and ensuring the sales pipeline stays open. virtual receptionist businesses can redirect calls to a designated phone number, where trained virtual receptionists will answer the call in the company name, filter the inquiries, take messages, and forward the message to a designated email address or cell phone. This virtual receptionist service can provide significant relief during times of high call volume, allowing businesses to continue operating smoothly and providing excellent customer service.

How are the phone calls forwarded?

By setting up your PBX system to forward calls to our Virtual Headquarters USA team when your receptionist is unavailable, you can rest assured that your call will always be answered by a friendly, knowledgeable representative. Plus, our call overflow team is available 24 hours a day, 7 days a week, so you never have to worry about missing a call.

Who would be answering my calls?

We're based in Phoenix, Arizona and almost all of our receptionists are local US professionals with years of experience working with businesses just like yours. No matter what time of day or night it is, our call center overflow team will be there to answer your calls and take care of your customers.

What greeting will the overflow call center say to my customers?

You can choose to have your phones answered with a greeting such as "Welcome to Devine Digital Services, how can we help you?" - or you can make it as detailed as you like. Our team of experts will always answer your overflow calls in a fresh, professional tone, no matter how hectic your day might be. We understand that a calm, polite voice in just the right tone is a great welcome to busy customers. So whether you're looking for a simple greeting or a more detailed message, our call center can help you find the perfect solution for your needs.

Do I need to sign up for a specific time period?

One of the great things about using our virtual receptionist service is that there are no long-term contracts. You can start and stop the service as needed, which is perfect for businesses that have busy overflow periods throughout the year. Additionally, our call center is available 24/7, 365 days per year, so we can always help with call overflow. Many of our customers have been with us for 3 years or more because they appreciate the convenience and value that our call center offers. If you're looking for a virtual receptionist service that won't lock you into a long-term contract, give us a call today. Overflow answering services make sense.

Is it a really expensive service?

Our service is very affordable, and it all depends on how often you use our services. We have no long-term contracts, so you can use our services for your overflow as often or as little as you need. If you only need us for a few overflow calls a day or as a call overflow answering service on one or two days per week, then we have very reasonable rates. We also have no Hidden Fees like some other services charge. To make things easier for our customers, we have a number of packages that include a set number of calls per month. For example, if you sign up for our Virtual Receptionist 100 package, you will pay a package fee of $220 per month and that allows for 100 calls. Any calls over the 100 would be charged at $2.65 each. This is really quite affordable for small to medium sized businesses to handle those overflow calls.

How can a call overflow service help a small business?

Ever had to juggle a lot of things at once? It's tough, isn't it? It's like trying to catch a dozen bouncy balls all at once. That's what it feels like to run a small business. You're trying to manage everything – from orders and deliveries to customer service. Speaking of customer service, have you ever thought about how many calls your business gets in a day? There's probably a lot, and managing them can be quite a handful, just like those bouncy balls.

The customer is all important to your business

Let's talk about the importance of customer service in a business. Good customer service can turn someone who just called out of curiosity into a loyal customer, and that’s what all businesses want! But what happens when you have too many calls to handle? That's when you experience what we call 'call overflow'. Think of it like a bucket filled to the brim with water. The water that spills over the sides is the overflow. In this case, overflow calls are the ones that your business can't handle because there are too many.

An overflow service for your overflow calls is critical to your business

Now, imagine missing a call because you're swamped with other calls or tasks. That’s a missed call. And every missed call from overflow is a missed opportunity to connect with a customer. Not good for business, right? But what if you could catch all of your overflow calls? No more missed calls from overflow and more happy customers! That's where a call center can come into play.

Overflow answering services - The call center superhero

An answering service is like a super cool superhero for your business. Whenever your business starts getting too many calls to handle, this superhero swoops in and starts catching your overflow calls. They’re like the extra hands you need to catch all those bouncy balls. This is what we call overflow handling.

You see, answering services are a group of professionals trained specifically to handle customer service. They can answer an overflow call when you're too busy, ensuring that no call gets missed. This kind of service is also known as an overflow answering service.

Call answering service - The services you need for your business

But wait, there's more! When you use an answering service, not only do they answer your calls, they also provide top-notch customer service. They can help answer questions about your business, schedule appointments, and make sure your customers feel heard and appreciated. This means that while you're focusing on running your business, your answering services make sure that all of your customers are taken care of.

Overflow call handling isn’t only about catching calls, though. It’s also about creating a great experience for your customers. Having a friendly voice on the other end of the phone can make a big difference. With an answering service, every call is answered promptly and professionally. This means happy customers, and happy customers mean a successful business.

An answering service just makes sense

So, why not use an answering service for your business? Think about it. No more worrying about missed calls. No more juggling too many things at once. Instead, you'll have more time to focus on what's important – making your business the best it can be! Plus, with your new superhero team at the overflow call center, your customer service will be better than ever.

An overflow call center is a fantastic solution for handling overflow calls and providing excellent customer service. It's like having your own superhero team, ready to swoop in and save the day. So, don’t let those overflow calls spill out; let an overflow call center catch them all!

How do I get started with my service?

We provide a free 7 day trial so that you can experience our overflow services for yourself. All you need to do is sign up by either filling out our signup form or by contacting one of our customer care representatives at 866-454-3599. Once you're signed up, you'll be able to use our telephone answering services for 7 days without having to pay anything. After the trial period is over, simply pick the call package that best suits your needs and we'll take care of the rest. So why wait? Sign up today and see what our telephone answering service can do for you.