Having trouble handling all of those incoming calls?
If you own a business, then you know call volume can vary day to day. Some days you and your staff can handle all the calls coming in, but other days the calls just keep coming and coming and you find yourself struggling to keep up. When call volume is high and you can't keep up, it's time to consider an overflow answering service. This is a service that will answer your calls when you can't, and they'll take messages or transfer calls to the appropriate department or person. This can be a lifesaver on those busy days, and it can help ensure that your customers are always getting the help they need. So if you're struggling to keep up with your call volume, get some quick help from the expert receptionists at Virtual Headquarters.
Need overflow call handling services for your business?
Business is always changing. During slow days your staff may not have enough work whilst during busy peak times, everything is under pressure and there aren’t enough staff to answer all the incoming calls. That’s when you need to reach out for our overflow call handling services. Don’t risk making your customers unhappy by sending callers to voicemail or asking them to wait and wait and wait on hold.
Call answering services are a great support for your business calls, especially during busy times when you have what we call ‘call overflow’. A telephone call answering service can help take care of your customers' needs when you're unavailable and ensure that every phone call is handled professionally. Having a call answering service as part of your business plan is a smart way to manage your call volume, protect your brand image, and keep your customers happy.
What is a call overflow handling service?
All kinds of American businesses use a call overflow service to ensure that all calls are answered. This can be a lifesaver for businesses that rely on customer call volume to drive sales. Overflow call handling can provide real peace of mind by helping businesses to be always accessible to their customers, and ensuring the sales pipeline stays open. virtual receptionist businesses can redirect calls to a designated phone number, where trained virtual receptionists will answer the call in the company name, filter the inquiries, take messages, and forward the message to a designated email address or cell phone. This virtual receptionist service can provide significant relief during times of high call volume, allowing businesses to continue operating smoothly and providing excellent customer service.
How are the phone calls forwarded?
By setting up your PBX system to forward calls to our Virtual Headquarters USA team when your receptionist is unavailable, you can rest assured that your calls will always be answered by a friendly, knowledgeable representative. Plus, our call overflow team is available 24 hours a day, 7 days a week, so you never have to worry about missing a call.
Who would be answering my calls?
We're based in Phoenix, Arizona and almost all of our receptionists are local US professionals with years of experience working with businesses just like yours. No matter what time of day or night it is, our team will be there to answer your calls and take care of your customers.
What greeting will they say to my customers?
You can choose to have your phones answered with a greeting such as "Welcome to Devine Digital Services,, how can we help you?" - or you can make it as detailed as you like. Our team of experts will always answer your calls in a fresh, professional tone, no matter how hectic your day might be. We understand that a calm, polite voice in just the right tone is a great welcome to busy customers. So whether you're looking for a simple greeting or a more detailed message, we can help you find the perfect solution for your needs.
Do I need to sign up for a specific time period?
One of the great things about using our virtual receptionist service is that there are no long-term contracts. You can start and stop the service as needed, which is perfect for businesses that have busy periods throughout the year. Additionally, our team is available 24/7, 365 days per year, so we can always help with call overflow. Many of our customers have been with us for 3 years or more because they appreciate the convenience and value we offer. If you're looking for a virtual receptionist service that won't lock you into a long-term contract, give us a call today.
Is it a really expensive service?
Our service is very affordable, and it all depends on how often you use our services. We have no long-term contracts, so you can use our services as often or as little as you need. If you only need us for a few calls a day or as a call overflow answering service on one or two days per week, then we have very reasonable rates. We also have no Hidden Fees like some other services charge. To make things easier for our customers, we have a number of packages that include a set number of calls per month. For example, if you sign up for our Virtual Receptionist 100 package, you will pay a package fee of $199 per month and that allows for 100 calls. Any calls over the 100 would be charged at $2.40 each. This is really quite affordable for small to medium sized businesses.
How do I get started with my service?
We provide a free 7 day trial so that you can experience our services for yourself. All you need to do is sign up by either filling out our signup form or by contacting one of our customer care representatives at 866-454-3599. Once you're signed up, you'll be able to use our service for 7 days without having to pay anything. After the trial period is over, simply pick the call package that best suits your needs and we'll take care of the rest. So why wait? Sign up today and see what our telephone answering service can do for you.