Answering Service Pricing That You Can Understand
Here at Virtual HQ we believe in making things simple for our customers. While many of our competitors have complex pricing structures we believe in keeping things straight forward and easy to understand. Let's face it, as a small business it is important that you understand what you are going to be up for in terms of monthly bills.
The pricing structure for our telephone answering service is very easy to understand. If you go for the basic live answering service package then you pay a small retainer of $25 per month and then a small per call fee. For our larger packages you pay a monthly fee which includes a certain number of calls and then you pay a fee for calls over and above that number of included calls. Easy!
Whatever the size of your business Virtual HQ can help
We have packages to suit all sizes of business. If you don't believe that any of our packages suit your specific business then we will be happy to custom design something that works for both of us. As a small business owner you want a degree of certainty.
Comparing pricing in the answering service industry can be difficult. It certainly isn't apples for apples. Some companies may offer a cheap up front rate however could hit you with hidden charges. Some other companies may seem relatively cheap when you sign up however the level of service may be quite poor.
The other thing to consider when comparing cost is where your calls are actually going to be answered. Many of our competitors are using cheap overseas call centres to offer cheap prices. The problem here is that you may get receptionists answering your calls who are difficult to understand or who don't understand your business.
So why should I use VirtualHeadquarters.com?
When you sign up for virtual receptionist services from Virtual HQ you can literally be operational in minutes. We allocate you either a local or toll free phone number, agree the most appropriate greeting that want to be used with your customers when we answer your calls, provide you with a 7 day free trial and away you go. What could be easier.
You are not locked in to a specific plan when you sign up. You can upgrade or downgrade your plan at any time to get the best possible deal for your business. Our helpful customer care staff are always happy to advise on what would be the best possible plan for your particular call volume.
With Virtualheadquarters.com you won't be locked in to a long term contract. All of our customers can cancel at any time with just a months notice. Despite not locking our customers in to a contract we do find that our customers stay with us for quite a long time. Our average customer tends to stay for at least 3 years. Our customers stay with us because we provide a great level of service for a really affordable price.
If you have a business that operates outside of normal business hours (and these days what business is not expected to be 24/7) then we will be more than happy to answer your after hours calls. We have staff located in the USA, the UK and Australia and they all use the same state of the art technology. If a call comes in at 1am in the morning then we will have someone available to answer it for you.
Where are you located?
Our receptionists who would be answering your calls 9-5 Monday to Friday work out of a call centre in Phoenix Arizona in a state of the art call centre however we provide services to customers throughout the USA and the world. Let us give you back the time that you need to take your business forward.
Do I need to transfer all of my calls to you?
Certainly not, you can transfer as many or as few as you want. Some customers use us for all of their incoming calls while some simply use us for overflow. You could use us during busy periods or when your regular receptionist is off sick or on vacation. Our telephonists can also be exceptionally useful when you have a big marketing campaign going out or you are expecting a lot of calls from a product launch or some sort of event. You can use us when you need us and scale things back when you don't. It is totally flexible and totally up to you.
What types of businesses use your services?
The types of businesses that use us varies significantly. We have small to medium sized legal firms, CPA's, IT professionals, digital marketers plus a whole range of consultants. The size of the firms that use us also varies significantly as we have lot's of one person and two person bands along with a broad range of medium sized businesses and divisions of large corporates.
Is it just phone answering?
Not at all, our trained staff can do a variety of things. If you want us to act as the gatekeeper for your calls we can do that. We can forward urgent calls through to you and take messages on others. We can also forward calls to alternate numbers or alternate members of staff. There are a whole range of things that we can help you with.
Our systems are bespoke and have been developed by experts in the live answering service industry. We also employ a team of developers who are constantly looking for ways to make your life easier and make the best possible use of new emerging technologies.
Will I be locked in to a contract
Absolutely not. We understand that circumstances change and that customers need flexibility with their admin support. You can cancel your agreement at any time with just one weeks notice. Our customers stay with us because we deliver a great level of service, not because we lock them in to a long term agreement.
What if my calls volumes increase dramatically
Our packages are designed to deliver cost effective call answering services at different call volume levels. If your business is growing and the call volume is increasing then you can move your package to one that is more suitable. Similarly, if your volume is dropping then you can drop back to a more cost effective package. We believe in flexibility for our customers.
How do I get started?
You can sign up for a free 7 day trial on our sign-up page. Alternatively, you can simply ring one of our friendly customer support staff on 866-454-3599 and they can help you through the process. Let us give you back the time to build your business!