Small Business Answering Service: US-based Call Answering Services for Small Businesses

Transform Your Small Business with a Call Answering Service

Transforming your small business might seem like a Herculean task, but one small step you can take is investing in a small business answering service. A call answering service for your small business not only helps you manage your incoming calls but also saves you time and resources in the long run. Gone are the days of frustration over missed calls, annoyed customers, and lost opportunities. With a small business answer service, you'll have a US-based virtual receptionist at your disposal, ready and waiting to handle your calls professionally and efficiently.

One significant advantage of having an answering service is the live answering feature. Instead of letting your customers reach a lifeless automated answering service, they'll be greeted by a friendly, empathetic, professional voice that will make them feel valued and heard. This live answering feature is essential in building trust with your customers and maintaining a strong relationship with them as it allows you to cater to their needs better.

Overall, investing in a telephone call answering service for your small business may prove to be a game-changer. It's a cost-effective way to expand your business's capacity to handle customer interactions and maintain a professional image. As a result, you will not only save time and resources but also create an excellent first impression on your customers that will go a long way towards building brand loyalty. A virtual phone system is an essential investment that you, as a small business owner, shouldn't overlook if you want your business to soar to even greater heights.

Why Business Phone Service Matters for Small Businesses

When you're running a small enterprise, every detail counts - and that includes your business phone service. While it might not seem like a top priority, having a reliable and effective phone service is crucial for providing top-notch customer support and ensuring your company's success. In fact, it's one of the first touchpoints potential customers will have with your small business, so it's important to make a great first impression. Let's delve into why business phone services matter for small businesses and how they can transform your company.

One of the main reasons to invest in a quality business phone service is to enhance your customer service support. With a reputable service, you'll be able to answer calls more efficiently, cutting down on hold times and streamlining the process. Customers will appreciate receiving live support when they need it, and it can help to give your startup a professional image. This can result in increased customer satisfaction and loyalty, which in turn can lead to positive reviews and word-of-mouth recommendations that can boost your business.

Small businesses often struggle to find the time and resources to handle large call volumes, especially during peak hours. That's where a telephone call answer service can make all the difference. By outsourcing your calls to a company that specializes in this task, you'll free up valuable time that can be used to focus on your core business. Plus, a service of this type will typically have experienced and knowledgeable agents who can answer your calls and provide exceptional support to your customers. This can help to alleviate stress and promote a more positive work environment for you and your staff.

Another essential factor to consider when selecting a phone service for your company is ensuring it's US-based. By choosing a company with a track record of excellence in the US market, you can have peace of mind knowing that your calls are being handled by professionals who understand the nuances of the American business landscape. By opting for a quality call answer service like Virtual Headquarters, you'll ensure that your company not only has top-of-the-line phone service support but also a partner who can help your company grow and thrive.

Enhancing Your Company's Image: Live Receptionists Answering Calls

In today's competitive business environment, every small business needs an edge to stay ahead, and one way to gain that advantage is by enhancing your company's image with a professional answering service. Live telephonists answering calls can make a significant difference in the overall customer experience, providing a personal touch that can set your company apart from the competition. When you invest in a high-quality phone service for your company, you'll be giving your clients the best possible experience every time they call.

Small businesses often struggle with managing their phone calls, but with live staff from a reputable answering service, the burden of call management is removed. The result is a more efficient small business that can focus on what matters most – providing exceptional service and products to customers. With calls being handled by professional, US-based live receptionists, your clients will always be greeted by a friendly voice and a helpful attitude, making a positive first impression that can have lasting effects on customer relationships.

Another advantage of using an answering service for your small business is the cost savings. By outsourcing call management, you can save on receptionist salaries, office space, and other associated costs. Most answering services offer packages that include a certain number of receptionist minutes, so you can choose the plan that best fits your small business' needs and budget.

But perhaps the most significant benefit of using live phone agents for small businesses is the flexibility they offer. With a professional answering service, your company will never miss an important call again. Receptionists can handle calls during peak business hours, after hours, or even 24/7 if needed, ensuring that your company never misses an opportunity to connect with customers and grow.

Investing in a virtual receptionist service with US-based live reception staff is a smart move for any company looking to improve its image and customer service. With a professional virtual receptionist, cost savings, and flexibility, your small company will be well-positioned for success in today's competitive marketplace.

Does your Enterprise need Answering Services to Answer that incoming Call?

Before you answer that question, think about what your company does now when the phone rings. 1/ Do you answer it every time yourself ? 2/ Do you have employees that take turns answering the phone ? 3/ Do you have a dedicated receptionist who sits behind a reception desk and then leaves at 5pm each day after she has diverted the calls to voicemail?

None of those three options are going to drive loyal customer engagement and build consistent revenue for your small business. None of those options are reliable. All of those options leave you open to missing vital phone calls.

As a small business owner you always need to think big picture.

From the first second a potential customer phones your business, you’ve got to have your company owner game face on. Here comes opportunity. How are you going to impress the caller? The benefit of using our professional answering service for your company is that you are using expert local receptionists to take the call.

This is what they do, call management. Your VHQ answering service receptionist knows how to use just the right tone to put a caller at ease and she’ll skilfully adjust her phone manner according to the personality of the caller. It’s just a no-brainer for live professional local receptionists to answer calls on behalf of your business. Impress from the get-go!


Impress your Customers with a Local American Virtual Receptionist Answering your Business Phone Calls.


Even if you have just started your company, you will look immediately successful and professional when our call answer service welcomes your callers. The office might be a mess and the pizza boxes from lunch are still waiting for someone to dump them with the Dr Pepper and Diet Cokes in the trash can but your live American virtual receptionist is making your business look good. And you don’t have to do a thing, because you’ve already taken care of your customer care with our phone answering.

As a small business owner, you can't afford to miss calls from potential customers. But if you don't have someone available to answer the phone at all times, you're taking a big risk. Surveys have shown that callers hate talking to a machine – they want to speak with a real live human being. And if they can't get through to a human, they'll cancel their call and try another business – your competitor. No-one these days has the patience to try to leave a message before the sudden cut out of the beep – and then wonder when someone will actually follow up on the message!

The Key Benefits of an Answering Service for Small Business in the US.

So you need to get the support of an answering service to free up your time and because you’re belt tightening you can’t afford a receptionist. Good call. So let me talk you through the obvious benefits and the extra advantages that a virtual receptionist service is going to bring.

From day one of your answering services:

  • When your own business phone rings it will always be a call that matters, because your virtual receptionists are expertly filtering the calls - no more time-wasting trivial Mickey Mouse stuff. Put your game face on.
  • You will impress and delight prospective customers because the phone will be answered fast and a warm and friendly local voice with just the right tone will welcome callers to your business.
  • Every caller will receive the same consistent greeting because you’ve told us exactly what welcoming script to say. (And you can change it whenever you like).
  • Your business will seem a lot larger than it really is because every call is promptly answered in such a professional way – no amateur um er hello can I er help you, no clumsy pick ups after running in from the parking lot as the phone rings on and on.
  • You’ll be spending such a small amount of dollars and receiving such a valuable service. When you crunch the numbers at the end of every month you’ll feel empowered by making such a good business decision.
  • It is so easy to scale up the service or scale it down, you’ve chosen a flexible tool that can fast track sales – go with 24/7 phone answering during your major yearly sales campaign? Done.

The Best Phone Answering Service for Small Business.

 There are a variety of live answering services targeting small and medium sized businesses in America, but before you subscribe, it’s worth thinking about the key criteria for what makes the  best phone answering service:

  • Number one – you have to have local American receptionists – people who know American business culture and don’t need it explained to them.
  • Number two – you need people who like people. As a caller, you react instantly to a friendly warm voice tone and that personality can’t be faked. You need virtual receptionists who like people and like their job talking to fellow Americans.
  • Number three – Though pricing is important, it’s always beaten by the value of experience. A highly experienced virtual receptionist is always going to be better value than a really cheap but unskilled rookie.

So that’s three big ingredients in the recipe for the best answering service for small businesses – local, happy and skilled.

Leverage Small Business Neighbourliness with Live Answering.

One of the big negatives about big corporations is that they are so impersonal. On the other hand, a good selling point for a small businesses is the friendly, personal feeling of community. This is a very good point of difference to big enterprises. Leverage your image. Try to keep it personal. Using a live virtual receptionist service for after hours calls to your business is doubly effective. You’ve offered great customer service by allowing enquiries outside of normal office hours AND you’re doing it LIVE. No business with their eye on the prize should ever consider a voicemail solution to customer care. Go Live and Keep It Personal.

24/7 Business Phone Answering can Help Your Small Business Gain Traction in a New Market.

24 hour live phone answering services are a game changer for companies that specialise in contractor work like electricians, plumbers and glaziers. Some businesses opt for an automated or semi-automated solution which quite often ends in disappointment. With Virtual Headquarters we do not offer an automated style solution however with our small business phone answer services, you can focus on being on site and solving problems, safe in the knowledge that your calls are being expertly handled, at any time of the day. If your competition sends callers to a voice mail machine and you have a live 24/7 local receptionist to take the call  – who do you think is going to win the job?

Never Miss a Call with Live Call Answering.

Capturing sales leads and seizing opportunities for revenue are at the very center of the hunt for success in business. What’s the point in burning money on ad-spend if the caller you attract doesn’t receive good customer service ? What’s the use of designing a great product if you are ignoring a wealthy buyer’s call?  Although lots of sales are done online, there are many customers who like to ask questions and build a customer relationship before they put down their cash for services or products

This is really so true in our own case when we sell our own experienced call answer service for small businesses –  our customers would rather talk to a real person when they have questions,. It could be just one high revenue sale via your small business phone answering service that will set your company up for the future. Don’t miss that call!

Choose a Flexible Phone Answering Service for your business

Three crucial checks to make before you choose a live call answering service for your operation. Firstly, a successful business must be agile. Check that the answering service provider doesn’t have a policy of long term contracts with tricky clauses penalizing early cancelation. You want to stay agile. You need a flexible arrangement, month to month etc. Don’t sign away the option for  flexibility. Secondly, consider the pricing. Some answering services for a business like yours charge by the minute, while others charge by the call. Make sure to find a company that offers a pricing structure that is fair and flexible and really open and honest. We  think charging by the call is the fairest option and that’s how Virtual Headquarters charges – by easy to understand call packages. Also, you might be small now but you don’t intend to be small forever. Make sure the service that you choose can grow with you.

Thirdly, go with the experience. Just like it takes a while to build the knowledge and experience for a great NFL team, don’t trust a phone answering service that’s new and offering great deals and be even more suspicious if they say they cover the whole country. It takes time to get good. We have been servicing US businesses both big and small for more than15 years. That’s a lot of call management experience, trust the experience.

Choosing the Best Answering Service for Your Business

If you’re a business owner, you know how important it is to manage your time and resources effectively. One way to ensure your business is running smoothly is by investing in a reliable answering service. With so many options available, it can be overwhelming to find the perfect fit for your business needs. 

When evaluating potential answering services, consider your specific needs and budget. Some small businesses may require a fully automated answering service, while others might prefer the more personal touch of live staff answering calls. Once you have a clear understanding of your desired level of service, begin researching providers that cater to your requirements.

A call service can make a significant difference in the way your business operates. You’ll no longer need to worry about missing essential calls because your business phone lines will be handled by a team of trained professionals who understand how to provide top-notch support answering services. These live reception staff will be able to handle a variety of calls, from basic inquiries to scheduling appointments or taking orders.

When it comes to selecting the best answering service for your business, make sure to consider factors such as experience, call quality, and customized solutions. Virtual Headquarters small business answering services have a proven track record of helping small businesses grow by offering exceptional call handling and unmatched professionalism. By partnering with VHQ you can trust that your calls will always be handled with the care and attention they deserve.

Call Answering Solutions: How to Find the Right Fit for Your Business

Finding the right call answer solution is crucial for small businesses who want to maintain a professional image and stay competitive in their industry. When considering various US-based call answering services for small businesses, it’s essential to keep your company’s unique needs in mind. There are many options available, but how do you know which one will be the best fit for your business? 

When evaluating potential call answering services, it’s crucial to evaluate their pricing, feature offerings, and level of customer support. Look for a provider with a solid reputation and track record in serving small businesses in your industry. Lastly, it’s a good idea to take advantage of any free trial periods offered by these services so your business can test out the user experience and determine if it’s a good fit before committing to a long-term partnership with a call answering company.

Experience the Difference with a 7-Day Free Trial of Our Answering Service

It’s no secret that answering services have become an essential tool for small businesses, so what better way to find out if it’s the right fit for your company than with a 7-day free trial? Our answering service offers you the chance to experience the difference it can make to your business, with no obligations or hidden costs. During this week-long trial, you’ll be able to witness firsthand how our virtual receptionist can become an invaluable asset to your team, assisting with phone call answering, message-taking, and general customer support.

Many small businesses often shy away from answering services because they fear losing that personal touch. However, with our US-based call answering solution, you’ll quickly discover that this isn’t the case. Our live answering agents are skilled professionals, trained to cater to your business’s unique requirements and provide top-notch customer service. As a result, not only will your customers feel valued and appreciated, but you’ll also be creating a lasting impression for your company on every call.

Our free trial of live answering services stands out from the competition, as it’s not just about testing the service in general. We want to show you how well our virtual receptionists can adapt to your business and become an integral part of the team. By the end of the trial, it’s highly likely that you won’t want to let them go! And who could blame you? By then you’ll realize the impact your answering service is having on your business, from boosting efficiency to enhancing your company’s image.

Best Virtual Receptionist Service for your Small Business.

We think we are the best call answering service for small business but don’t just automatically trust us. Test us. Drive before you buy. We like to offer all our customers a Seven Day Trial, Absolutely Free with no pressure to go with us. You try us out and you decide.

Just Crunch the Numbers and Go Virtual

If you’re like most small business owners, you wear a lot of hats. You’re the CEO, the sales team, the marketing department, and sometimes even the janitor. If you really want your business to grow and gain traction you have to bed down some structure. An answering service for small businesses just like yours is part of that operational structure. You’ll just go crazy trying to do everything yourself. Relax. Go Virtual and give yourself some time to dream, because it’s a dream of the future that started you on your business journey.

So free up your time to focus on more important things. Our expert small business phone call services are designed to be an extension of your company, providing quality customer service and support so that you can focus on then main game.

Contact our service team today.