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Answering Services For Funeral Directors

Professionalism is key in the funeral industry. When you are outsourcing your telephone answering to a separate company you need to be sure that they will answer the phones with the same level of professionalism and understanding as you or your trained staff would answer the phones.

Given the fragile emotional state of callers to funeral homes you need an answering service that understands the way that the industry works and words or phrases that may upset a caller. It's also important for the person who responds to a call to have an understanding of potential cultural sensitivities.


You Focus on taking care of clients while we focus on incoming calls


When a crisis happens and a person loses a loved one they can be extremely fragile. Any person that is answering the phone for a funeral home service, whether they are an internal staff member or an outsourced answering service, needs to be aware of the emotions involved and needs to act in a professional and understanding manner.

Unfortunately the funeral industry is not a 9-5 industry. There is a really high probability that you are going to be getting important calls at all hours of the day or night. For this reason is is important to use an answering service like who can have a live receptionist taking your calls on a 24/7 basis.

How it works

The way our answering service works is really quite easy. Firstly, when you sign up for an account for your Funeral Directors Service we will allocate a virtual telephone number to your account. This number can either be a local telephone number or an 800 number. This allocated telephone number is the number that we will be answering when we attend to your calls.

Once you have an allocated telephone number you need to tell us how you want us to greet your callers when they ring your number. This greeting can be customised at any time. After that you need to tell us how you want to receive your messages. You can either receive your message via text or via email. With the high percentage of business people now using smart phones we find that the majority of our customers opt for an email direct to their phone or desktop.

We understand that getting messages as quickly as possible is extremely important for funeral directors so we will have that message on it's way to you in a matter of minutes. Once you have told us how you want your messages delivered all that you have to do is forward your existing phone number to the number that we have provided and we are ready to start answering your telephone calls. We are totally flexible in terms of when you want to forward calls to us. You may decide to forward calls after a specific number of rings or you may just want to use us after hours or on weekends. It's all up to you.

Our Receptionists

The receptionists that we employ to work in out telephone answering facility are mature professional local Americans based in Phoenix Arizona. Our receptionists are trained professionals who will answer your calls with the level of dignity that you expect and deserve.

What it costs

Here at we have tried to keep our pricing as simple as possible. Unlike a number of our competitors we do not charge on a per minute basis. Our answering service charging structure is based on a per call basis. We also have a variety of packages that we have put together that include a specific number of calls per month. We are also happy to look at custom designing a package specifically for your business.

Interested in finding out more? Why not give one of our friendly sales professionals a call on 866-454-3599 and we will be happy to answer your questions.

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