after hours answering service – 24/7 live answering services

In today’s business world, it’s taken for granted that companies can be contacted 24/7 365 days per year. The outcome of this is that the times of being able to close up shop at 5pm and not reopen until the next morning are long gone. Today, customers and suppliers expect to be able to speak to a representative of your company whether it’s during business hours or after hours. This is where an American after hours call answering service can be extremely beneficial to your business. A 24 hours answering service with our local American virtual receptionists will ensure that your customers are always able to get in touch with someone from your company, even when you’re not available. Your US virtual receptionist can answer calls, take messages, and even provide customer support, making sure that your business is always ready for an opportunity to grow revenue.


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All Businesses Need an After Hours Call Answering Service

A call answering service can be a lifesaver for any business. It allows you to get on with your work and your personal life without having to worry about missing an important call. With local American virtual receptionists from Virtual Headquarters, you can choose which calls you want us to answer, and we’ll take care of the rest. This can be a game-changer for customers who are used to having their work dictate their personal lives. With our call answering service, you can finally put your work phone down and enjoy your personal time without worry. An after hours call answering service with LIVE American receptionists to care for your customers calling after office hours is a great way to catch opportunities. It’s like a net for catching revenue leads. These days with global connectivity many people work outside of the 9 to 5 day and they expect to be able to make enquiries when they have time. Thinking all your customers work normal office hours in your time zone is simply foolish.

When you sign up for our phone answering service, you can forward your calls to us whenever you can’t answer them. This might be during a busy part of the day, or after hours when you’re relaxing with your family or friends. We can send you a message, divert the call to another number (like your cell phone), or set up a hunt list that tries you and your colleagues until someone is available to answer. Our call handling service is available 24/7, so you can rest assured that your calls will always be responded to – no matter what time it is.

How do our American 24 hours Answering Services Work? offers a free trial of our live answering service with a unique telephone number. You can divert your incoming calls to that number when you are unable to respond to them. Once you have your unique telephone number, you can tell us what welcome greeting you would like your virtual receptionist to use when we take calls on behalf of your business. This customer greeting can be anything that you want and all your virtual receptionist team will consistently use the same welcome greeting to callers Our admin portal is really accessible and can be accessed by PC, tablet and by APP to make changes to your greeting. We have APP’s available for both IOS (Apple) and Android so we totally have you covered. And of course our customer care team is always available to make the changes for you if you prefer it that way.

The next thing that you need to do with our call answering solutions is to tell us how you want your messages delivered. Most of our customers prefer to have their messages delivered by email as they can then read them on their cell phone. You can also have your messages delivered by text however there is a small cost involved if you go for this approach. Whatever way that we deliver the call summaries to your business, we try to have your messages sent to you within a few minutes of our team receiving the business call. You won’t be handling all your phone calls yourself but you can still be constantly aware of the flow and content of calls to your business. We can answer your business phone calls when you are busy during the day or after hours when you have left the office. Either way, we will be there supporting you.

Which Industries do our US Answering Services Serve ?

We offer after hours call answering services for a variety of industries, including attorneys and legal professionals, accountants, media and design studios, tourist agencies, property managers, realtors, online businesses, travel companies, the IT sector, advertising agencies, government departments and more.

Let be your 24 hour Answering Service for After Hours Call Answering

Choosing afterhours answering services for small business can be a daunting task. When selecting your 24/7 phone answering services there are so many factors to consider, from cost to call volume to the specifics of your business. But our 24/7 answering service is really cost effective, and we have packages available to fit any need. For example, our Virtual Receptionist 100 package includes 100 calls per month for just $220. And if you need more than that, we charge just $2.65 per call for any excess calls over the 100 threshold. Plus, at all times you can move up and down through our package levels, so you’re always getting the perfect amount of coverage for your needs. No lock in contracts – Stop or start your contract whenever you want. We don’t lock you in because we believe that our exceptional 24 7 answer service and value will convince you to stay with us. This really is a cheap answering service for small business.

No security deposits are required to be paid.

No obligation at all to carry on after the free trial. We will not pressure you to use us.

An American After Hours Answering Service

We have the best experienced American virtual receptionist and the latest call management systems to professionally answer your calls 24/7 365 days per year. Our calls after hours service gives you back the balance and flexibility that you were looking for when you decided to set up your business. You are proving great customer care every time your US virtual receptionists answer the phone on behalf of your business. Can’t you hear that friendly welcoming tone?

It makes good business sense to present your business to customers in a professional manner every time someone calls, even when it is after regular office hours. 24 hour 7 days is a sign of the times and the way the world is moving to be 24 7. Contact our friendly customer service staff for a chat today to find out more about our after hours call answering.

After Office Hours Call Answering Packages – Live And At Your Service

telephone answering service to answer every one of your incoming calls or you just need someone to be on the line when your employees are at lunch or have gone home for the evening then we can be there to help. We can take messages, capture leads and give you 24/7 support. We provide our 24 hrs Seven Day answering service to thousands of companies like yours and offer 24 7 solutions to suit businesses of all sizes.

Whether you need a 24 7 telephone answering service to answer every one of your incoming calls or you just need someone to be on the line when your employees are at lunch or have gone home for the evening then we can be there to help. We can take messages, capture leads and give you 24/7 support. We provide our 24 hrs Seven Day answering service to thousands of companies like yours and offer 24 7 solutions to suit businesses of all sizes.

After Hours Call Answering Packages

We are sure to have an after office hours answering services package to suit your business regardless of the size. Our customers include businesses of all sizes ranging from small one or two person offices to divisions of large multi-nationals. It is not a one size fits all approach, we are happy to listen to your business needs and recommend the best live call answering solution to suit.

The Value of an After Hours Call Answering Service for Your Business

A modern business with an eye on the prize needs the best small business answering service to maximize the opportunity for sales leads. Missing that one crucial call could mean losing the biggest revenue stream you’ll ever have. But you won’t know – cause you missed the call and the caller couldn’t be bothered leaving a voicemail You need a business answering service that operates outside of your usual business hours. The Virtual Headquarters virtual receptionist team provides a live service that will answer calls after hours for a very reasonable price. Our live receptionists can deliver an impressive and professional 24 hours call answering service 365 days per year. We can filter out the time-wasters and email you the call summaries for phone calls we’ve taken from your existing customers and leads from prospective customers. It really does make great business sense to be there, ready and available, to catch every chance for a sale. Get Smart. Let your After Hours Virtual Receptionist service keep working for you – while you relax after a long day.

Frequently Asked Questions

What is an after hours answering service?

After Hours Answering Service

An after hours answering service is a call answering service that will answer your incoming phone calls outside of business hours. We are there to take your calls 24 hours a day 365 days per year.

How can your after hours answering service help my business?

In our current world there is an expectation that businesses are operational 24 hours a day. When you employ an after hours answering service it gives you back the confidence that you can leave the office at 5 or 6pm with the confidence that our live telephonists will be available to deal with your incoming calls.

Who will be answering my after-hours calls? Will it be live?

Afterhours Answering Service

During business hours, ie 8am to 6pm your calls will be answered by our local US afterhours answering service team of receptionists who are live and based in Phoenix. After-hours call answering is usually a mix of our local USA team and our UK/Australian telephonists. We don’t outsource our call answering to any external businesses for our after hour answering service so whoever answers your calls will be adhering to our KPI’s and will utilize our systems.

How will my after hours messages be delivered?

Messages are delivered either by email or SMS (which incurs a small additional fee). The majority of customers who opt for answering after hours these days choose the email option.

What will a 24/7 after-hours answering service cost me?

24 7 Answering Service

The cost of your 24 7 answering service will vary dependant on the number of calls received. If you don’t receive many after hours calls then the cost should be quite low. Our average customer receives an invoice for around $120/month for their service. Not a huge cost given the peace of mind in having a live receptionist service available 24 7 365.

Will it be difficult to set up my 24/7 answering service?

24 7 Answer Service

Setup of your 24 7 answer service  is really easy, if you already an answering service customer with us then just give our customer care representatives a call and they will help you with it. If you aren’t already a customer then you can sign up for a 7 day free trial and we will take it from there. We look forward to on-boarding your business.

How many calls can be answered outside office hours

Our service is a 24 hour answering service and we provide 24 hour answering. You will receive the same level of service whether you call during business hours or you call out of hours. Our 24 hour phone answering service can answer hundreds of calls out of hours if needed.

What types of businesses use 24 hour answering service companies

All sorts of businesses. Unfortunately, in this current age businesses are expected to be contactable 24/7/365 which can make it difficult to have a life outside of work. Typical businesses that use our 24 hour live answering service include lawyers, doctors, IT professionals, marketing companies, maintenance companies, real estate businesses and many consultants. If it is likely that you will receive an after hours call then it is very likely that you could benefit from a 24/7 live answering service.

Will I need to sign a long contract for the afterhours answering service

Definitely not. Our after hours call answering service is included as part of our regular telephone answering service and as such you will only be required to commit on a month to month basis. Our customers stay with us because we provide a great after hours call service not because we have locked them in to a long term agreement. If you are considering other 24 hour answering service companies then you should check to see how long a commitment they require.

Do you have packages to suit different business sizes

Yes! We have structured a number of packages to suit different business sizes and these include the option to get 24/7 answer. Also, if your circumstances change and your call volume either increases or decreases at any time you can move up or down between packages at any time. Getting a 247 answering service has never been easier!

How can a small business benefit from a 24/7 answering service

If you’re running a small business, you know that being there for your customers is important for keeping them happy and coming back for more. But let’s face it – you can’t be available all the time, especially if you’re running things on your own. That’s where an after-hours answering service can come in handy. Here are a few reasons why you might want to consider one:

First off, having a 24/7 phone answering service means you can provide a better level of customer service. When your customers call outside of business hours and get sent to voicemail, it can be frustrating and might even make them turn to other businesses instead. But if you have a 24-hour virtual receptionist service, your customers can always talk to a live person, no matter what time it is. This can make them feel valued and happy with your service, which could mean more sales and better word-of-mouth advertising for you.

Another benefit of using a 24-hour answering service is that it can help you get more leads. When people call you outside of business hours, they might not leave a message or try to contact you again later. That means you’re potentially losing out on new customers. But if you have an after hours answer service, they can take down the caller’s details and pass them on to you when you’re back in the office. That way, you can follow up on those leads and turn them into loyal customers.

Using an after hours phone answering service can also give you a better work-life balance. As a small business owner, it’s easy to get sucked into work and feel like you never have a break. But with a 24/7 answer service, you can relax and take some time off knowing that your customers are still being looked after. Plus, it means you don’t have to hire someone to work the night shift, which can save you money in the long run.

Speaking of saving money, using a 24-7 answering service can also help you keep your costs down. Hiring someone to answer the phone outside of business hours can be expensive, especially for a small business. But with a virtual receptionist service you can get a professional and reliable service without breaking the bank. This means you can spend your money on other things, like marketing or improving your products.

Lastly, using after hours answering service companies can make you stand out from your competitors. If other businesses in your industry don’t offer this service, it could be a great way to show your customers that you care about their needs and are willing to go the extra mile to help them. This can help you build a loyal customer base and be more successful in the long run.

So there you have it – a few reasons why you might want to consider using an after-hours answering service for your small business. It’s a great way to provide better customer service, get more leads, and save money, all while giving yourself a break from work. If you’re looking to grow your business and make your customers happy, it’s definitely worth considering.

Can’t I just go with an automated message

An automated answering service with a recorded message might seem like a convenient and cost effective solution for a small business but it can actually do more harm than good. Here are a few reasons why:

First off, a recorded message can make your customers feel like they’re not important. When they call and get a pre-recorded message instead of a live person, it can make them feel like their needs aren’t a priority. This can lead to frustration and even cause them to take their business elsewhere.

Additionally, a recorded message can be impersonal and lack the empathy and understanding that a live person can provide. If a customer is calling with a problem or complaint, hearing a recorded message can make them feel like their concerns aren’t being taken seriously. On the other hand, a live person can provide reassurance, listen to their issues, and work to find a solution that satisfies the customer.

Moreover, an automated message can limit your business’s ability to handle complex inquiries or customer service issues. If a customer has a question or issue that requires more than a simple answer, they might become frustrated with the limitations of the automated system. A 24 7 live answering service on the other hand can provide more nuanced support and work to find solutions that address the customer’s needs.

Using a recorded message can also harm your brand’s reputation. If your customers consistently have negative experiences with your automated system, it can hurt your credibility and make it difficult to attract new customers. In contrast, providing exceptional customer service with a 24/7 answer service can help build brand loyalty and attract new customers through positive word-of-mouth.

Finally, an automated system can limit your business’s ability to gather valuable customer feedback. By speaking with a live answering service, your customers can provide insights and feedback that can help your business improve its products and services. This is particularly valuable for small businesses that are still building their brand and reputation.

Overall, while an automated service with a recorded message might seem like a quick and cost effective solution for a small business, it can ultimately do more harm than good. By providing exceptional customer service and personalized support, businesses can build a loyal customer base and grow their reputation over time.

How will you handle urgent or emergency calls

A lot of our customers set up a 24hr answering service so that they can handle out of hours emergency calls or urgent calls. The way that we do this is in the set up of your account. When setting up the account you will tell us the phone number/s that are to be used when an emergency or urgent call comes in. If a caller informs the 24hr virtual receptionist that the call is urgent or an emergency then the operator will forward that call to the number that has been registered.

What is the average response time for answering calls

The response time for our after hours answering service is the same as our regular business hours answer service. We attempt to answer all calls within 6 rings and achieve this target on average 93% of the time.

Can you transfer calls to different departments or individuals

Absolutely! Just like an internal receptionist our after hours on call service can be instructed to transfer different calls to different departments or to different individuals.

How does the call forwarding work?

You can use us to screen your incoming calls. We can filter out the tele marketers and forward the important calls to you. Even if you are staying in a hotel, you can leave the number with us and our center can make sure your important calls get through. If you need after hours answering then we will get that call to you.

Do you have operations in other countries?

Yes we do, we have operations in the UK and in Australia. If you would like a receptionist in the UK then click here. while if you are after a receptionist or virtual address in Australia then click here. Virtual Office Sydney.