Answering Services Austin, Get An Answering Service, Build Your Business With Answer Services
It's hard work running a small business. One minute you are dealing with a customer, the next you are handling admin issues and the next you are answering the phone.
If you are having trouble building your Austin business while having to deal with all of these potential distractions then it may be an idea to get yourself an Austin answering service.
Virtual HQ can answer your Texas calls
The answering service offered by VirtualHeadquarters.com is a quality service. Unlike answering services offered by a lot of our competitors your incoming calls will be answered by local US based receptionists. We could save money by outsourcing to offshore call centers to take your call however we believe that our quality of service would be compromised.
The way that it works is really quite simple. After you sign up for a 7 day free trial you will be allocated a telephone number. This could be a toll free number or a number applicable to an area code of your choice. You can then use this number as your main number or you can divert your existing number to us.
Once you have your number, you then agree a greeting that you want us to use when answering your calls. You then just need to decide whether you want us to answer all of your calls or just the overflow. It is then just a simple matter of diverting your incoming calls to the number that you have been allocated and your answering service is off and running.
What are the benefits of using your answering service?
- The biggest benefit is that you can focus on your business without the worry of delivering a poor level of service to your callers. Your calls will be answered by a live receptionist who will deal with them promptly and efficiently.
- You only really pay for what you use. If you have a big marketing campaign running you can scale things up quite quickly while if it is in the holiday period you can scale things back. It becomes more of a variable cost than a fixed cost.
- We don't lock you in to any long term contracts. We have thousands of customers throughout the USA, Europe and the USA and they stick with us because we provide a great level of service. You will love our call center services.
- Our systems have been custom written to provide an exceptional telephone answering experience. We understand telephone answering and have ensured that all of the functionality that you need is available in the system.
Having a live professional receptionist take your incoming calls for your Austin business makes good business and financial sense. Once you get the service live you can then focus on strategy while we focus on taking your calls. From a financial perspective you can save up to 50% of the cost of employing your own internal receptionist.
What is a call answering service
Imagine a world where every phone call you receive is screened, sorted, and handled, all without you lifting a finger. A world where customer queries are promptly answered, messages are neatly cataloged, and your work hours become a breeze. Welcome to the world of an answering service.
A service to answer a call when you can't get to it
So, what exactly is an answering service? It's like a super helpful friend who is always there to manage your calls, so you can focus on more important tasks. This friend screens your calls, sorts them out, takes messages, and even greets your callers in a way you'd like. That's right; it does it all! Service outsourcing can save you heaps of time. Even if it saves you an hour a day it is a win!
Now, you might wonder, "Why do I need answering services?" Picture this: You're working on a major submission for a client and your phone keeps ringing off the hook. Every inbound call interrupts your train of thought, and you can't get your work done. An answering service is like a shield, guarding your time and productivity. You will be impressed with the customer service.
But let's delve deeper into what live receptionists can do for you. Firstly, there's call forwarding. Say you're busy in your science class and can't answer a call. An answering service can forward that call to another number where someone else can answer it. Or, it could forward the call to a number where the caller can leave a message.
It makes doing business a bit easier
Next, there's the live answering service, which is like having a personal assistant for a fraction of the cost of hiring one. Your callers will speak to a live person who can assist them, adding a personal touch and boosting customer satisfaction. This service can answer questions, schedule appointments, and even handle emergencies. These are great features!
Answering services can filter out the time wasters
Then there's call screening. This feature is like having a secret agent who identifies each caller before you decide to answer. It saves you from unwanted calls, saving precious time for the things that truly matter.
Message taking is another handy feature. The service can record messages from callers when you're unable to answer. These messages are saved and organized, so you never miss important information.
Call routing is like a traffic officer for your calls. It directs incoming calls to the right person or department. This way, everyone gets the help they need faster, resulting in happier customers.
Answering services work while you sleep
An after-hours answering service is like a nocturnal owl, always alert even when you're asleep. It handles calls that come in after your regular work hours, ensuring that no customer query goes unanswered.
In our interconnected world, businesses don't operate strictly from nine to five anymore. With the rise of online shopping and global transactions, customers could be calling from different time zones at any hour. An after-hours answering service ensures that whenever a customer decides to call, there is someone ready to help. It's like having an employee who works around the clock, ensuring no call goes unanswered.
Think about the last time you had a question about a product but couldn't get through to the company because it was after hours. Frustrating, isn't it? This frustration can lead customers to switch to a competitor who is available when they need assistance. An after-hours answering service solves this issue, improving customer satisfaction and loyalty. A live service will be a customer favorite.
Furthermore, this service that is live can handle emergency calls that come in after hours, providing support when it's most needed. Whether it's a plumbing service dealing with a late-night pipe burst or a healthcare provider handling medical inquiries from a customer, the after-hours answering service can ensure that urgent calls get the attention they deserve.
Besides, an after-hours answering service can provide essential information to callers, even when the business is closed. This can include details about products, services, office hours, or even directions to the business location. This live service essentially keeps the business "open" 24/7 without additional overhead costs of staffing.
Moreover, this service is not just for the customers; it benefits the business owners too. With a dependable after hours answer service, business owners can have a peaceful evening, knowing their customers are being attended to by live receptionists. They can step away from the business, recharge, and return refreshed and ready to tackle another day. It's like having a reliable team member who's always there, even when everyone else is off the clock.
Finally, let's not forget the role this service plays in capturing new business opportunities. A potential client might call after traditional office hours for inquiries. With an after hours answer service in place to take these inquiries live, businesses can capitalize on these opportunities and never miss a lead or the opportunity to gain another customer.
The cloud-based receptionist is the future. Being 'in the cloud' means it's all live and online and you don't need any special equipment to use it. It's accessible from anywhere and updates in real-time.
An answering service is personal and remote at the same time
And who doesn't love personalized greetings? A receptionist service can greet your callers in a specific way that you choose, making each customer feel valued and important. A happy customer can become a long term customer.
In a nutshell, a call answer service isn't just a tool; it's a time management champion disguised as a call center, a customer satisfaction hero, and an all-around superstar in helping you manage your communications effectively. So, why not give it a try? We even have a mobile app! Step into the future of call handling, and see the magic unfold.
Where are you based? Are you remote? Do you operate out of Austin Texas?
Our receptionists are based in Phoenix AZ and not remote however we service customers across the USA. Our call center services are exceptional. We believe that we can provide your Austin business with a first class level of service for an affordable price.
How much will an answering service end up costing my business?
The overall cost will vary depending on the number of calls you need answering. We have packages to suit businesses of all different sizes. The starting price for an answering service is $29 per month but this doesn't include the call cost. The average small business ends up paying around $80 per month. Not much to pay for the peace of mind that comes with knowing that your incoming calls are covered. We have call plans to suit businesses of all sizes and plans include a set number of calls per month. Here at VHQ we charge on a per call basis. Many of our competitors charge for receptionist minutes and if you use all of the minutes on your plan you will then need to pay for each additional minute. Before picking a call answer service for outsourcing inbound, calls you should do a comparison of the overall costs.
Why live makes sense for small businesses
A live answer service is like having your very own receptionist for your small business but without the expense of hiring a full-time employee. The service will answer calls on behalf of your business, offering information to callers, scheduling appointments, and taking messages. It does all this and more, while you can focus on the core aspects of your business, like product development or marketing strategies. Each call is handled individually.
The live service ensures that no inbound call from a customer goes unanswered. Imagine a customer calling with an urgent query after business hours, only to be met with a voicemail. They might feel frustrated and take their business elsewhere. But with a live answering service, there's always someone to answer the call, regardless of the hour. This 24/7 availability significantly improves customer satisfaction, which is essential for a small business trying to establish itself and make the most of every call. In our view this is priceless.
Having an answering service that is live lends an air of professionalism to small businesses. When a customer calls and a well-trained operator, who's courteous and knowledgeable, answers the call, it enhances the business's image. Even if your business is small, a live answering service can make it seem as efficient as a larger corporation.
Also, a call answer service that answers your call live is incredibly flexible. It can adapt to the needs of your business as it grows. For example, if you suddenly have an increase in calls because of a new advertising campaign, the live service can handle the call spike without any problems. This adaptability is a huge advantage for a growing business.
Finally, a live answering service allows for better time management. Instead of spending hours on the phone, business owners can utilize that time to improve their services or products. Time is a valuable resource, and live answering services help small businesses make the most of it while still delivering the best service to each call.
How do I get started?
You can either sign up online using our free trial form or you can call one of our friendly customer service representatives on 866-454-3599 and we can sign you up on the spot. We look forward to having your business on board!