Unlike many of our competitors we don't believe in cutting corners and sending your calls to offshore call centers. Your incoming telephone calls will be answered by our American team of experienced professional receptionists. Your customers will think that they are sitting in the office right next to you. Going virtual makes good financial sense.
Our service is really flexible and our system is really intuitive to use. You can choose to send all of your calls to us or you can choose to just send us overflow. It really is entirely up to you. Once the incoming call is answered you can either have it forwarded through to another telephone number or we can send you an email or text with details of the call.
Our team of professional receptionists are committed to presenting your business in the best possible light. We aim to answer 95% of all telephone calls within 6 rings. Your incoming calls will be safe in our professional hands. We provide call answering services for more that 5000 satisfied customers throughout the USA, UK and Australia.
Running a small to medium sized business you are quite often expected to wear a range of different hats. One minute you are out selling your product or service to customers, the next minute you are expected to be the IT professional and fix a computer or printer. All the while you are expected to be answering all of those incoming calls and deal with the enquiries.
There is an easier way! With a call answering service from Virtual HQ, we can give you back the time that you need to really get your business moving. Our professional receptionists can take all of your incoming calls, weed out the time wasters and make sure that you are notified quickly and efficiently about the rest. We focus on calls and you focus on your business.
During office hours our live, trained, professional receptionists will be there to greet your customers with a personalized greeting. By accessing our easy to use customer interface you can change your greeting any time that you like. Immediately after a call is received our professional staff will send you a message via email or text.
It really is an affordable service to use. You can set up our basic service for only $15 per month and the average small business spends around $50 per month. Not a lot of money for the peace of mind that your calls are being handled promptly and professionally. We are so confident in our service that we are happy to let you try it out for 7 days at no cost to you. It really is a no obligation trial with no need to provide any credit card details. Once you try it out we are confident that you will stick around. Many of our customers start with a divert service and then move on to telephone answering. You are totally in control.
Setting Up With Our Virtual Receptionist Service
When you apply for our no obligation 7 Day FREE Trial, we will allocate you a local telephone number. This telephone number will be the number that we will be answering calls to. You will also be given access to our world class custom written control panel. The control panel will allow you to tell us how you want your callers greeted, what you want done with the calls once we answer them and, if you require us to send a message, how you want to receive those messages. It is all really easy to do and if at any stage you find that there is something that you don't quite understand then you are more than welcome to call one of our friendly customer representatives and they will be happy to talk you through everything.
You can access our control panel in two different ways. You can either login via the web page that we forward to you or you can access the control panel via our iPhone and Android apps (which are free for you to download from the Apple and Google Play stores). Once you are logged in to the control panel you will be able to change your settings. You can set your profile to "do not disturb" if you want us to answer any incoming calls or you could tell us to transfer your calls to a colleague or alternate phone. It is all extremely flexible and gives you the tools you need to outsource your receptionist services.
You Will Be In Good Company
We currently answer incoming calls for more than 6,000 businesses worldwide. The businesses that we deal with range from small one man bands to large multi-national companies. Our services are particularly popular with attorneys and legal companies, accountants and CPA's, IT professionals, management consultants, real estate professionals, architects, web design companies, online shops and more. We regularly hear our customers say that they wish that they had known about our services years ago as it has made such a dramatic difference to their business. We genuinely believe that Virtual Headquarters can make a dramatic difference to your business as well and we would be happy for you to test us out for 7 days at no cost or obligation. What have you got to lose.
Your Account Can Grow With Your Business
Many of our customers start out with a basic answering service when they start their business and increase their package as they grow. The beauty of the Virtual Headquarters approach is that you can opt for a package that suits your business at that specific time and then you can adjust that package at any time in the future. If your business grows substantially then you can upgrade to a bigger package with more included calls and if the number of calls you are receiving decreases then you can scale things back almost instantly. This fits in perfectly with the requirements of a growing business as you are not stuck with a long term fixed cost, rather, you have a relatively short term variable cost that is matched to your actual work load.
We Charge By The Call, Not The Minute
When you start looking into the costs involved with telephone answering you will see that a large number of our competitors are charging on a per minute basis rather than a per call basis (we charge per call). From our experience (we have been doing this for quite some time) what this does is it passes the risk of longer calls on to the consumer with the provider reducing their risk. Here at VirtualHeadquarters.com we believe in providing a level of certainty to our customers. Our customers do not know how many minutes worth of calls they receive but they usually have a pretty good idea in terms of how many actual calls they receive. Our average call length is around 1.5 minutes so this means that if you are trying to compare apples with apples then our 100 call package would give you around 150 minutes. When you do the comparison you will see that we are actually providing a great value service for our customers.