Setting Up With Our Live Answering Service
When you apply for a no obligation 7 Day FREE Trial of our virtual receptionist services we provide you with a local telephone number or an 800 number. This telephone number will be the number that your calls will be answered at. You can either use this number or divert your existing number to this number for your receptionist services team to handle. You will also be given access to our world class custom-made control panel. The control panel gives you the power to tell us how you want callers greeted, how you want your inbound calls prioritised and handled when our virtual receptionist answers them and how you want to receive messaging about the calls - email or SMS text? The process is very user friendly, but if there is anything you are not sure about, don’t hesitate to check with our customer care. The control panel can be accessed in two different ways, either login via our web page or you can access the control panel via our iPhone and Android apps. Once logged in to the control panel you can change your settings. You can set your profile to "do not disturb" if you want to restrict any incoming calls or you could tell us to transfer urgent calls to a colleague or alternate phone. It is all extremely flexible.
You Will Be In Good Company
Our virtual answering services handle calls for more than 7,000 businesses. The clients supported range from one person businesses all the way up to large international enterprises. International businesses find that a live call answering service is the perfect solution when your clients are across multiple time-zones. Just engage a 24/7 answering service and relax. The VHQ live answering service is also very popular with attorneys and law firms, CPA's, IT professionals, management consultants, financial services agents, real estate agents, architects, web design companies, small scale manufacturers, cleaning and maintenance services and many more. We regularly hear customers say that the reliability and personalized attention of our virtual receptionist services has made such a dramatic difference to their business. Improve your image to clients. Never miss a call and grab opportunities. See the bigger picture and get future-proofed with professional call management.
Your Account Can Grow With Your Business
Many of our business phone answering service customers start with a basic answering service and increase their package as they grow. With our services you can choose an answer service package that suits your business at a specific time and then adjust that virtual receptionist services package at any time in the future. Upscale or downscale. Whatever you need. Add on a service to cover national holidays, expand the reach to customers by offering live answering outside of normal business hours – your live answering service offers versatility and flexibility. We won’t try to lock you in with complex long-term contracts. We are one a successful professional live answering services simply because we provide our clients with a versatile service they can trust.
We Charge By The Call, Not The Minute
When you look into the costs involved with a telephone answering service you will see that a large number of our competitors are charging for their services on a per minute basis rather than a per call basis (we charge per call). From our experience "per minute" passes the risk of longer calls on to the consumer with the provider reducing their risk. Here at VirtualHeadquarters.com we believe in providing a level of certainty to our customers. Our customers do not know how many minutes’ worth of calls they receive but they usually have a pretty good idea in terms of how many actual calls they receive. Our average call length is around 1.5 minutes so this means that if you are looking at the various answering service companies and are trying to compare apples with apples then our 100-call package would give you around 150 minutes. When you run the comparison you see that we are actually providing a great value virtual receptionist service.