GET BACK YOUR TIME!

Answering Service

LOW RATES $$

Life is too short for it to be wasted sitting behind a desk answering calls. You should focus on growing your dream business and taking things to the next level and leave the phone answering to us.

Amazing Prices

Unlike a lot of our competitors we don't send your calls to offshore call centers where they don't really understand US business. Your precious calls will be answered by our local US based team of experienced professional receptionists during business hours. The answering service cost is really quite reasonable.

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Great Features

The service we offer really is very flexible and intuitive. It is your decision how much you use us. Once an incoming call is answered by our friendly staff it can either by our answering service staff it can be forwarded to you or another number that you nominate.

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Trained Staff

Our professional answering service team is committed to helping you to present your business in the best possible way. Our aim is to answer 95% of those incoming phone calls in less than 6 rings. Those incoming telephone calls are safe in our professional hands.

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Get your FREE 7 Day Trial NOW

Sign up for your no obligation FREE 7 day trial today and see just how great our service really is!

Answering Service : Virtual Receptionist

When you are a small business CEO you are quite regularly required to wear a broad range of different hats. One second you are out there selling product or services and trying to build your customer base, the next second you need to be an IT professional in order to fix a computer or printer in the office. Add into all of this the requirement to be available at all times to answer all of those incoming telephone calls and deal with all of the questions from customers, prospects and staff.

There is however a much easier approach! When you get your virtual receptionist services from Virtual Headquarters, you can get back a lot of that time that you need to really get your business moving in the right direction. Our skilled virtual receptionists will be there to take your incoming calls, cut out a lot of the time wasters and ensure that you are notified promptly about the important ones. Our focus is on your phone calls so that you can focus on taking your business to the next level.

Between 9 and 5 our professional, trained, small business answering service can be available to greet those incoming callers with your personalized greeting. When you access our easy to use admin portal you will be able to change your greeting any time that you need to. Very quickly after a telephone call has been received our trained staff will send you an email or text message outlining details of the call. After hours your call can be answered by our 24 hour answering service.

It genuinely makes good business sense to use virtual services. We have a broad range of packages to suit businesses of all sizes. Our basic service involves a small monthly retainer (plus call charges) as a starting price and the average smaller sized telephone answering service customer spends around the $90 per month mark.  From our perspective this is not a huge amount of cash for the peace of mind you can achieve in knowing that your incoming telephone calls are being being answered professionally and promptly by our answering service. Our higher priced package plans include a set number of calls and are very cost effective for larger businesses. Here at Virtual Headquarters we are so confident that you will be impressed by our remote receptionist service that we are willing to offer you a 7 day obligation free trial at absolutely no cost to you. You don’t even need to provide any credit card details to get started. Once you try it out we are confident that you will stick around. Many of our customers start with a divert service and then move on to our answering services. You are totally in control.

Answering Services - Setting Up

Once you apply for a no obligation 7 Day FREE Trial for our answering services, our customer support staff will allocate you with a local phone number. This phone number is the telephone number that our staff will be answering the incoming calls from. Once you get your free trial you will also gain access to our state of the art control panel. Our control panel allows you to let us know how you want callers greeted, what our system/staff are to do with the calls once we answer them and whether you require us to send a message. You will also let us know how you would like to receive your messages. Setup for our answering services is really quite an easy process and if you require assistance at any stage then you our helpful customer care representatives are only a phone call away.

Our state of the art control panel can be accessed in two different ways. You can login to the portal via the login function on the web page that we notified you about or you can login to the control panel using our iPhone & Android apps (Downloadable from the Apple & Google Play stores). Once logged in you will be able to modify your settings. You can select the "do not disturb" profile if you need us to answer incoming phone calls or you could inform us that you would like us to transfer your calls to a colleague or alternative telephone number. It is very flexible in the way you can work and our system provides you with the tools your business needs to outsource your answering services.

Your Business Will Be In Good Company

We currently answer incoming calls for thousands of different businesses. These businesses range from small one person consulting companies up to divisions of much larger multi-national corporations. the live answering service that we offer is particularly popular with attorneys and legal companies, IT professionals, architects, real estate agencies, CPA's and accountants, management consultants, web designers, eCommerce businesses and more. A comment that we regularly hear customers is that they say that they wish that they'd known about this type of call answering service years ago as the service has made a dramatic difference to their business operations. Virtual Headquarters can make a huge difference to your business as well. Why not try out our telephone answering service for 7 days at absolutely no cost or obligation to you. You really have very little to lose.

Your Service Can Grow With Your Business

Lots of our new customers start with a basic call answering service at the start and as their business grows they increase their package to suit their call volume. The great thing about the Virtual Headquarters approach is your ability to move between live answering service packages as your business changes. You can basically adjust your package at any time that you want. If your business has substantially growth then you have the ability to upgrade to a bigger package with additional included calls while if your call volume is decreasing you can scale things back pretty well instantly. This is perfect for a growing business as you are not locked in to our answering services with a long term fixed cost, instead, you have a short term variable cost which is matched to the actual work load from your business.

VHQ Charges By The Phone Call, Not By The Minute

When you start investigating costs involved in signing up a call answering service you are likely to see that a significant portion of our competitors charge their customers on the basis of receptionist minutes and not on a per call basis like Virtual Headquarters. Our experience with this is that charging for a call answering service on a per minute basis passes on the risk of longer calls to the customer. Also, once you run out of minutes you need to pay for each additional minute. Here at VirtualHeadquarters.com we like to provide a level of certainty to customers with our call center services. Our clients might not know how many minutes of calls they are receiving on a weekly basis however they usually have a fairly close idea of the number of actual calls they are receiving. The average call length for Virtual Headquarters is about 1.5 minutes which means that if you are trying to compare our rates with another call center then a 100 call package should give you around 150 minutes of call time. If you do the comparison with other call center services you might see that we provide a great value telephone answering service for our clients.

Don't just take our word for it - take a 7day Free Trial

We have a lot of faith in our service and our live receptionists and we are so confident that you will love it that we offer a 7 day free trial for you to test it out and to review how it all works and it's various features. At the end of the 7 days if you want to continue with a paid service then our support staff will be very happy to help you put your service live however there is no obligation to do so. We could be answering your inbound calls in just one hour!

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Frequently Asked Questions

An answering service is an outsourced service that answers your incoming telephone calls. The calls are answered and then a message is sent to your business by email. With our Virtual Headquarters answering service we aim to answer your incoming calls within 6 rings and to have your message with you within minutes of the original call.

Yes, during business hours your telephone calls will be answered by a live virtual receptionist. After hours you can either opt for our live after hours answering service or you can have an automated service. Either way, you will be notified of your calls within minutes and will be able to respond to the important ones when you see fit.

It is really quite easy, when you sign up for your free trial you will be allocated a unique telephone number. This number will be either an 800 number or a local number for a region that you select. You will then need to divert your existing number to this allocated phone number. If you want us to answer all of your calls then you would divert immediately while if you want us to answer calls that you can’t get to then you may transfer after 5 or 6 rings. Once you have diverted the calls then the new allocated number would be the one that we answer. Our receptionists would answer that number and deliver a message that you have agrred with us. The receptionists would take a message from the caller and would then email you with the details of that message.

For a lot of small businesses it gives them back the time that they need to focus on strategy rather than being dragged into the basic admin work at all times of the day. Other people find that it gives them back the time that they need to reaquaint themselve with contacts or friends and family. Businesses also find that it is a good way to ensure that they don’t miss out on any leads or any potential sales that come in after they have left for the evening. A Virtual Receptionist service can also be a good way of providing vacation cover and cover when staff are on leave.

We have similar businesses offering in both Australia and the United Kingdom. If you need calls answered within these markets as well then please talk to one of our friendly customer care representatives.

Yes, our answering service system links in to a number of popular appointment systems. Give our customer service team a call to find out if we have a link in to the system that your business is using.

Our virtual receptionists are predominantly located in Phoenix Arizona. We also have receptionists located in Australia and the UK however these receptionists are primarily focused on those markets. During US business hours your phone calls will be answered by our Phoenix based staff.

You could, however research that was done in Ireland showed that a high percentage of callers will simply hang up if they encouter a machine on the other side of the line. In some of these situations it may be a potential customer who is calling and you may be handing them over to a competitor by not having a live receptionist answering those calls.

No, we can answer as many or as few as you want, it is entirely up to you. Some businesses like to have us act as their virtual receptionist and take all calls whilst others prefer to have us just take overflow calls, after hours calls or calls when their own receptionist is away from their post. Whatever type of service you are after then we are happy to help out.

It depends very much on the answering service in question. The majority of answering services either charge by the minute or charge based on the number of calls. Here at Virtual Headquarters we believe that the charge per call method is much more predictable than charging by the minute. From the data that we have analyzed each call on average is around 1.5 minutes so if you are trying to compare the 2 pricing models you need to take this into account. Also, call length may vary based on the industry that you are in so you need to consider your own call length before choosing a provider.

What it costs you will depend very much on how much you use the service. To make things easier and more predictable for our customers we have several packages that cost a set fee and include a set number of calls. At any point, if you think the package is not working effectively for you then you can change to a bigger or smaller package.

There are a whole range of things that we can do. We can transfer calls directly to you, we can transfer them to colleagues, you can give us a list of numbers to try, you can have the call transferred to your hotel room or your serviced office. If you would like to find out more about the possibilities then why not have a chat to one of our customer care representatives. We pride ourselves on our overall flexibility when it comes to dealing with our customers calls.

We do not believe in long term contracts. We operate our answering services on the basis of a month by month agreement. When you sign up for our service you prepay for the month ahead. If you wish to cancel at any time then simply give us one months notice and we can cancel your agreement. Despite not having long term contracts we find that our customers still stay for a considerable amount of time because we provide a great value service.

No, there are no setup fees for establishing your answering service. Much of the setup can be done using our online portal however our helpful customer service representatives are happy to help you through the process.

Yes, we offer a 7 day free trial of our answering service to new customers. It is a great way to test out our service and to see if it is a good fit with your business. You don’t need to provide a credit card to sign up for our free trial and our belief is that once you have seen how good it is you will want to continue on to become a paying customer.