Why should a small business use a 24/7 answering service

A 24 7 answering service can provide numerous benefits to a small business. It is an effective and affordable way to ensure that calls are answered and clients are assisted, even outside of regular business hours. Here are some of the key ways a small business can benefit from employing a 24/7 answering service:

  1. Improved Customer Service: By providing around the clock telephone support, a 24/7 answering service can help improve your customer service and help increase customer satisfaction. Your clients can talk to a live human being and can potentially get the answers that they need and have their concerns addressed, even though your business is closed.
  2. Increased Availability: By having a live person answering calls 24 hours a day, seven days a week, small businesses can appear more accessible and professional to potential clients. This increased availability can also help you capture more leads and sales and can help make you look bigger than you actually are.
  3. Better Organization: An after hours answering service can help your small business stay organized and keep track of important messages and calls. All calls are recorded, and the transcripts will be emailed to you. This makes it easier for you to manage your communications and follow up on important calls.
  4. Increased Productivity: By outsourcing out of hours call management to a 24 7 365 receptionist service, small business owners can now focus on other aspects of their business, such as marketing and sales, without having to worry about missing calls or wasting time on administrative tasks.
  5. Cost Savings: A good after hours receptionist service can be more cost effective than hiring additional out of hours staff to handle calls. There are no benefits, taxes, or other associated costs, and you only pay for the service when you need it.
  6. Disaster Recovery: In the event of an emergency or natural disaster, a 24/7 answering service can be a valuable asset. By having a backup plan in place, you can ensure that your business can continue to operate even if your physical location is inaccessible.
  7. Increased Reach: An out of hours call answering service can help small businesses reach new customers in different time zones. With a live person answering calls around the clock, clients from different parts of the world can contact you at any time and receive immediate assistance.

In conclusion, a 24/7 answering service can provide numerous benefits to small businesses. From improved customer service and increased availability, to better organization and increased productivity, an after hours virtual receptionist service can help a small business grow and succeed. If you’re looking to enhance your business operations and increase your competitive edge, consider outsourcing your call management to an out of hours answer service.