After Hours Answering Service For Property Management

Choose After Hours Call Management with Expert American Receptionists to Professionally Support Your Property Business.

After hours telephone answering services are a really important service for building owners and condominium supervisors, real estate agents and property management companies. After work hours call answering provides the  reliable certainty that important information can be shared by tenants, landlords, service providers and government officers, – so crucial information can always reach the property management team – even when the office is closed for the day.

Expert after hours call handling is especially vital for emergency situations in properties, such as a water leak or gas leak or elevator failures where immediate attention might be needed. Fast and timely communication can also save property managers from paying for costly repairs – making sure a small issue doesn’t escalate into a massive problem.

These are some of the clear benefits of using after hours phone call answering for the property management industry:

  • Prevent emerging problems from becoming major emergencies that could be dangerous for residents and/or very costly for building owners and managers.
  • Efficiency and professionalism: By using a fully briefed expert after- hours call answering service you add value to the property because tenants and residents experience great professional service and that clearly shows that the property is well managed. This service also frees up staff to focus on their key responsibilities instead of acting as  24/7 receptionists themselves.
  • Cost savings: There is no need to pay the salary of an employee, just give the responsibility to professional virtual receptionists and they’ll follow all the call answering instructions and prioritise according to your directions. Simply pick the call package that best suits your company, it is really economical.
  • Helps to keep a detailed record 24/7 of all maintenance requests and even arrange scheduling for tasks. Its really unprofessional to expect tenants and residents to  try to leave a voicemail to explain something – it’s so much smarter to let them talk live to a real person out of hours and get all the information.

We have very experienced Virtual Receptionists who understand the challenges and issues in Property Management. These are all professional American receptionists, and we always ensure our teams are very well briefed about the properties they are supporting after hours. We will ask you all about the usual call issues and  enquiries and carefully document all your instructions for escalation and prioritisation and information updating.

Whether it’s an after-hours call answering service for major condo associations, or gated communities or multi-property complexes – a professional expert property management receptionist service staffed with local Americans is a smart idea for peace of mind. Call us for your free 7 day trial and experience the reliability of never missing a call.