What Types of Businesses Use After Office Hours Call Answering?
- Small Businesses
Smart small business owners subscribe to LIVE After Hours Answering Services to keep in contact with their customers, sometimes 24/7. Nothing beats talking to a real person. Sometimes customers have urgent needs or sudden requirements ( Hurricane Warning – better stock up) outside of regular business hours.
- Healthcare Providers
Healthcare providers like doctors and medical clinics also regularly use after hours answering services. Live after hours call answering can arrange patient appointments and share information on fees and general clinic information. They can also be used to transfer emergency calls, if that’s a service the medical clinic provides. It’s a great relief to know a patient can make one call to get their questions answers instead of trying to call all across the city.
- Law Firms
Law firms regularly use after hours phone answering services to be available to their clients outside of regular business hours. This service is really important for clients when they have new information to share or they need to be informed and updated about current circumstances.. Out of office hours live call answering services are a huge support when people have to cope with the stress of legal problems and court cases and charges.
We are all very busy in today’s world of global connectivity. Many people don’t just live their working lives Nine to Five anymore, in many ways it is a 24/7 world. Companies that really value customer service, like mechanics, travel specialists, events managers, pet health services and electricians know how important it can be to be contactable. Many businesses win their main revenue from after-hours contacts – when competitors let enquiries to go to voicemail, and we know most people can’t be bothered to leave a voice message after the beep!
Some businesses. If they are big enough, use their own in-house receptionists to take after hours live calls — but the usual way it to subscribe to a virtual receptionist service provider, these services usually provide expert local receptionists who are highly trained in dealing with customer enquiries.. These professional virtual receptionists are experts in after-hours call answering and they have all the details for the businesses they service.
Law firms, heath care providers and all sort of small businesses use after hour answering services and it doesn’t always need to be 24/7. Many small businesses like painters and lawn maintenance offer call answering on weekends, because that’s when they know that prospective customers are busy thinking about home improvement. After hours answering services can really be the special reason why some businesses grow so quickly and achieve so much repeat buying from loyal customers.
Just think about it. Do you like to be treated with respect? Do you like to be able to get great service when you need it? That’s the benefit of after-hours answering services – keeping customers happy and loyal and gaining new revenue by being available!